Technical Solutions Consultant

About SOS

As part of the LEAP group, our dedication to excellence and customer-focused approach has made us a trusted partner for legal professionals nationwide. Working alongside our team of passionate and driven individuals provides you with the opportunity to grow, develop, and make a meaningful impact in the legal sector.

At SOS our passion for advancing legal technology has made us a leading provider of legal software solutions. With decades of experience, we deliver innovative, reliable, and user-friendly software that enhances efficiency and ensures compliance, ultimately helping law firms streamline their operations. Our Practice Management software is widely recognised across the profession, and our customisable solutions empower firms to work in the way that best suits their needs.

The role

We are looking for a technically strong, client focused professional to join our Client Services team in a role that blends 2nd line technical expertise with client facing consultancy.

This opportunity is ideal someone who enjoys solving complex problems but also wants to work more closely with clients, shaping solutions that genuinely improve how they operate.

You’ll act as a senior escalation point for technical issues, while also working directly with clients to design, configure and evolve solutions across our platform, from front-end customisation through to integrations and workflow optimisation.

You will also play a role in exploring and embedding emerging technologies, including AI-enabled capabilities, to enhance client outcomes, improve service delivery, and drive innovation.

Working Pattern & Location
09:00 – 17:30 Monday to Friday, Bath Office.

Hybrid working pattern, 2 days office, and 3 days home working.

Reports to
Head of Consultancy

Requirements

What you'll do

Client Solutions & Delivery

Work with clients to understand requirements and translate them into practical, scalable solutions

Configure workflows, front-end features, reports, and third-party integrations

Help clients maximise value from the platform through continuous improvement and optimisation

Define best practice approaches, reusable solution patterns, and delivery documentation

Use the SOS Script Designer Toolkit to design, adapt, test, and improve scripted workflows

Translate legal workflow requirements into efficient scripted processes that reflect how each firm works

Provide scripting guidance, troubleshooting, consultancy, and full scripting services where required

2nd Line Technical Support

Act as a senior escalation point for complex workflow, configuration, data, and integration issues

Own technical issues end-to-end, ensuring clear communication and high-quality resolution

Work with Development teams on defects, enhancements, and root cause analysis

Innovation & Continuous Improvement

Identify ways to make service delivery more efficient, scalable, and consistent

Contribute to tooling, accelerators, frameworks, and reusable delivery assets

Stay current with legal technology and modern software practices

Client Enablement & Knowledge Sharing

Deliver client-focused webinars, workshops, and training sessions

Create clear documentation, knowledge base content, and practical examples

Share knowledge internally and help strengthen the team’s technical capability

What you'll bring

Experience & Background

Experience in 2nd line support, technical services, or systems consultancy

Background in legal software, professional services, or complex business systems would be advantageous

Proven ability to deliver client-facing technical solutions

Experience with workflow automation, scripting, templates, or process-driven solutions

Ability to translate business and legal processes into structured system workflows

Confident managing complex issues in high-pressure environments

Desirable Experience

Interest or experience in AI, automation, or emerging technologies

Experience with legal or case management systems

Knowledge of SOS Script Designer Toolkit, legal workflow automation, or case management scripting

Exposure to enterprise or on-premise software environments

Technical Skills

Essential: understanding of software development concepts

Essential: familiarity with issue tracking, version control, and release processes

Desirable: SQL, APIs, integrations, JSON, or Python

Desirable: workflow scripting, process mapping, template configuration, and structured testing

Benefits

What you'll get

Alongside a competitive salary, we offer a comprehensive benefits package, including:

SOS pays 8% of your qualifying salary into your pension

Private medical insurance, including dental and optical cover

Life Insurance cover

Employee Assistance Programme (EAP)

PerkBox membership and employee perks

25 days annual leave, plus bank holidays

Complimentary light lunches and office snacks

More you should know